Cover Letter Example For Customer Service (2020)


[Name Surname]
[Number Street Name]
[City, ZIP Code]
[Phone Number]
[E-mail Address]

[Date, Year] (April 26, 2020)

[Caitlin Williams]
[Hiring Manager]
[Company X]
[Number Street Name]
[City, ZIP Code]

Dear Ms. Williams,

I’m excited to be applying for the customer service position at [Company X] in [City, State]. My communicational skills and technical knowledge for helping your customers and resolving their problems, are well-matched with the job advertisement on [website.com] under section [Careers]. Therefore, I want you to consider my application for the customer service position.

To shortly introduce myself, my name is [Name], and I have 5 years of experience working in the service industry for [Company X]. Ever since my first-year marketing communication at the [University] of [City], I was determined to find a job in customer service for technology companies because I have a natural affinity with electronics. I noticed that [Company X] works with Zoho, which in my opinion is the most user-friendly and mature CRM system out there. I certainly can contribute by helping to solve problems through remote assistance.

Throughout the years I have been promoted increasingly responsible positions as a customer service representative, computer support specialist and customer service manager. Last mentioned is my current role that taught me how to both reach and exceed customer expectations for better customer experience. Back in 2019, I rolled out a new CRM system to allow for more personalised and customised service, of which I received recognition and was granted as employee of the year. Furthermore, at the university I chose extracurricular activities for improving several foreign languages. Now I am capable of making myself understandable in English, German and Spanish, both verbally and written.

In the attachment you can find my resume and references for more information about my educational background, soft and hard skills. I welcome the opportunity to discuss my qualifications with you in person. After [Date], I will be available for a 32-hour work-week, so that I can help you improve the customer reviewing feedback. For any questions, you can contact me via [Phone number] or [E-mail address]. Thank you for your time and consideration.

Best regards,

Name Surname

Cover Letter Example Customer Service